Safety and compliance is a hugely important part of social housing. So how can automation help?
Intelligent automation, also known as intelligent RPA, is a valuable tool when it comes to managing complex processes. Digital workers not only complete processes in a fraction of the time compared to a human, they are also much more effective at tracking, collecting and storing data. This enables organisations to analyse workflows and keep on top of their operations at every step in the chain.
Nowhere is this more important than in managing safety and compliance in housing, where housing providers have a duty to protect their tenants and ensure they are following all the necessary legal requirements.
However, many are still reliant on paper-based systems and spreadsheets. This not only makes these processes more complex than they need to be, it can also put an organisation's reputation – and even peoples' lives – at risk.
With that in mind, it's time for a technology upgrade...
Here are three ways intelligent automation can make light work of safety and compliance in the housing sector.
1) Automating repairs and maintenance
All social housing providers aim to keep homes well-maintained, with any repairs flagged and dealt with as quickly as possible. Automation can make this process run smoothly and efficiently, reducing the time it takes from a tenant initially reporting a problem to the arrival of the maintenance team on site.
This provides a much better customer experience for tenants, and reduces the workload of administration teams. Information is easy to find and update, the status of repairs can be tracked, and it's much easier to prioritise urgent work.
2) Automated registers
One of the most complicated administrative tasks within housing is keeping on top of the different registers of items, properties and people that providers have to manage.
For example, housing providers typically have a wide range of assets which often have complex legal histories. Managing the asset register - and all the associated risk and compliance requirements for these assets - is therefore a significant challenge.
Automation can help with the creation of a single, centralised asset liability register. This enables organisations to manage their asset records in one place, with all the information they need for governance, finance and regulatory purposes. This drastically improves risk management, as records are easy to access and automatically updated.
3) Automatically generating safety certificates
Having correct and up to date safety certificates is an extremely important part of housing safety and compliance.
With automation, compliance processes can be instantly progressed through each step in the chain – from alerts that certificates need renewal, to booking inspections, and generating all the necessary documentation. This can then be stored in the right place on the system, ensuring housing providers fulfil all their legal requirements and maintain properties to the highest standard for their clients.
Automation makes housing safer
Automating complex, multi-step compliance processes in housing is an ideal way of making properties safer for tenants, improving customer service, and meeting regulatory requirements.
Automated processes can go from idea to launch in a matter of weeks, with demonstrable return on investment in terms of cost and time savings. If you'd like to learn more about how automation could meet your needs, why not get in touch?
Are you ready to start automating your processes?
Research and Insights Manager
Sarah is renowned for her ability to communicate complex concepts with clarity. She plays a central role in managing the insights programme at Foundry4.