Services
Client story
Delivering the UK’s COVID-19 home testing service
07th May 2020
Helping NHSX make a difference
Background
30 - 40% of frontline staff in NHS organisations were in isolation with unconfirmed COVID-19 symptoms at the start of the pandemic. Working with our sister company, Difrent, NHSX challenged Foundry4 to deliver a home test ordering service in 7 days, from scratch, to enable those in isolation to return to work faster following negative COVID-19 test results.
Day 1 - Discovery
- Interviewed 50+ stakeholders remotely
- Mapped service blueprint
- Set project outcome
Day 2 - Defined
- MVP
- Service technical architecture
Day 3 - Built
- MVP in AWS
- Created contact centre guides
Day 5 - Set up
- GOV.UK domain and live environment
Day 8 - Outcome achieved
- London Ambulance Service staff ordered home test kits online and through assisted-digital channel
We also...
- Conducted diary studies, documenting London Ambulance Service Staff end-to-end experience
- Set up a dedicated Assisted Digital contact centre, supporting users with accessibility needs
- Implemented service analytics, collecting service performance and user behaviour data
- Iterated the service from quantitative and qualitative data sources (surveys, user testing, service data, contact centre logs)
- Adapted the service for UK citizens, as well as key workers, scaling from 100s of orders to 10,000s of orders
- Publicly launched the service in 1 month for key workers, accepting citizen orders 2 weeks later
What we delivered
- Achieved the project’s target outcome in just 8 days, helping reduce pressure on NHS from short-staffing
- Launched a public national digital health service in just 1 month, completely remotely
- Distributed 1 million home test kits across the UK in 3 months
- Passed GDS service review in 15 minutes
Transforming healthcare for providers and their patients
We’re using technology to support the work of health and care professionals, enabling patients to access the services they need quickly, easily and in a way that suits them.