Services
Client story

Delivering the UK’s COVID-19 home testing service

Person wearing face mask

Helping NHSX make a difference

Background

30 - 40% of frontline staff in NHS organisations were in isolation with unconfirmed COVID-19 symptoms at the start of the pandemic. Working with our sister company, Difrent, NHSX challenged Foundry4 to deliver a home test ordering service in 7 days, from scratch, to enable those in isolation to return to work faster following negative COVID-19 test results.

What we did for NHSX Covid home testing
Day 1 - Discovery
  • Interviewed 50+ stakeholders remotely
  • Mapped service blueprint
  • Set project outcome
Day 2 - Defined
  • MVP
  • Service technical architecture
Day 3 - Built
  • MVP in AWS
  • Created contact centre guides
Day 5 - Set up
  • GOV.UK domain and live environment
Day 8 - Outcome achieved
  • London Ambulance Service staff ordered home test kits online and through assisted-digital channel
We also...
  • Conducted diary studies, documenting London Ambulance Service Staff end-to-end experience
  • Set up a dedicated Assisted Digital contact centre, supporting users with accessibility needs
  • Implemented service analytics, collecting service performance and user behaviour data
  • Iterated the service from quantitative and qualitative data sources (surveys, user testing, service data, contact centre logs)
  • Adapted the service for UK citizens, as well as key workers, scaling from 100s of orders to 10,000s of orders
  • Publicly launched the service in 1 month for key workers, accepting citizen orders 2 weeks later

What we delivered

  • Achieved the project’s target outcome in just 8 days, helping reduce pressure on NHS from short-staffing
  • Launched a public national digital health service in just 1 month, completely remotely
  • Distributed 1 million home test kits across the UK in 3 months
  • Passed GDS service review in 15 minutes
What we delivered

Transforming healthcare for providers and their patients

We’re using technology to support the work of health and care professionals, enabling patients to access the services they need quickly, easily and in a way that suits them.

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