Services
Client story

Improving recruitment for the NHS

Post-it notes on board

Helping the NHS Business Services Authority make a difference

Background

The NHS Business Services Authority want to encourage and hire the right people into the right NHS roles across the UK, through the most accessible and efficient way possible. Working closely with our sister company, Difrent, Foundry4 were appointed as the transformation partner to help rebuild their NHS Jobs recruitment platform around users’ needs, making it quicker, easier and smarter for NHS job applicants and hiring managers.

What we did for the NHS Business Service Authority
Defined outcomes
  • We began by clarifying the NHS Business Service Authority’s vision, goals, and key user groups from workshops with their project stakeholders at their offices in Newcastle
  • We benchmarked user experience of the existing service and formed KPIs and success metrics for the new service
Discovery
  • During Discovery, we carried out user research interviews and workshops to understand the needs of job applicants and hiring managers
  • We created a findings report to inform solution prototypes to be designed and tested in the Alpha phase
Options appraisal
  • We conducted a Wardley Map of potential technical solutions for the future NHS Jobs which informed build vs buy decisions
  • We also presented a costed platform options appraisal based on our findings
Alpha
  • In Alpha we prototyped potential solutions for usability testing with job applicants and hiring managers
  • We tested our most complex assumptions across the service and informed the Beta product development backlog
Private beta
  • Our delivery manager, designers, developers, business analysts and researchers worked with the Product Owner to define and prioritise the Private Beta MVP backlog
  • We’re currently building the service in Private Beta phase, enrolling 1,000’s of GPs and NHS Trusts onto the new platform, continuously iterating from their feedback

What we delivered

  • Over 4,000 GPs and NHS Trusts are now hiring through the new NHS Jobs platform
  • We passed Alpha GDS service assessment and are preparing for Beta assessment
  • We’re helping reduce total cost of ownership for the platform, exploring interGovernmental PaaS commercialisation options together
What we delivered

Foundry4 shared our values of being collaborative, adventurous, energetic and reliable in terms of the deliverability of what they promised to deliver

Darren Curry Chief Digital Officer, NHS Business Services Authority

Watch the video case study

Working closely with our sister company, Difrent, Foundry4 were appointed as the transformation partner to help rebuild their NHS Jobs recruitment platform

Transforming healthcare for providers and their patients

We’re using technology to support the work of health and care professionals, enabling patients to access the services they need quickly, easily and in a way that suits them.

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