Intelligent Automation in HR

A guide for Housing Providers

The social housing sector has not typically been quick to embrace change. This is partly by design - with housing providers prioritising stability over perceived risk-taking activity. However, faced with ageing IT systems, limited budgets, and increased pressure on services, housing providers must now find innovative ways to meet their clients’ needs. Often this is a matter of meeting raised expectations in the digital age. If private sector organisations can provide customer-centric, digital-first services, then tenants are likely to ask: why shouldn’t we expect the same from housing?

For HR teams across the housing sector

Intelligent automation (IA) has been successfully implemented in HR in a range of different settings and industries to speed up response times, improve adherence to legal requirements, and provide a better staff experience.

What's in the ebook?

• An overview of Intelligent Automation
• The role Intelligent Automation can play for Housing Providers
• Use cases of IA for HR teams across the housing sector
• A case study featuring IA and University College London (UCL)